privacy policy

Pip Reed Nutrition (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, store, use, and disclose your personal information when you visit our website, book a consultation, purchase a service or program, join our mailing list, or interact with us in any way.

1. What Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our services, including:

Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Health history, symptoms, lifestyle and dietary details

  • Hormone, gut, and pathology results you choose to share

  • Survey answers, forms and questionnaires

  • Booking preferences and consultation notes

Information automatically collected:

  • IP address

  • Device type

  • Website usage and analytics data

  • Interaction behaviour (email opens, clicks, landing page visits)

Sensitive information

As part of our nutrition services, you may provide health-related information. We only collect this with your consent and treat it with strict confidentiality.

2. How We Collect Personal Information

We collect information in the following ways:

  • When you complete a contact form or survey

  • When you book a Hormone Blueprint Call

  • When you purchase a program or service

  • When you subscribe to the newsletter

  • Through online questionnaires, assessment forms or uploaded documents

  • Through cookies and website analytics

  • From third-party systems (Stripe, Squarespace, GHL/CRM, social media ad platforms)

You may choose not to provide personal information, but this may limit our ability to provide services to you.

3. Why We Collect Your Information (Purpose of Use)

We collect your information to:

  • Provide nutritional, hormonal, and health-related services

  • Deliver personalised programs and recommendations

  • Determine suitability for services and respond to enquiries

  • Process payments and deliver purchased products/programs

  • Communicate appointment reminders and program updates

  • Send newsletters, education, and marketing communications

  • Improve website performance and user experience

  • Maintain internal records and comply with legal obligations

You may unsubscribe from marketing at any time.

4. How We Store & Protect Your Information

Your personal and health information is stored securely using encrypted, password-protected systems, including:

  • CRM (Go High Level)

  • Squarespace

  • Stripe

  • Secure email servers

  • Cloud storage with restricted staff access

We take reasonable steps to ensure your information is protected from:

  • Misuse

  • Loss

  • Interference

  • Unauthorised access

  • Modification

  • Disclosure

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal data.

We may share your information with trusted third-party providers who assist in delivering our services:

  • Payment processors (Stripe)

  • Website platforms (Squarespace)

  • CRM & email automation tools (GHL)

  • Cloud storage providers

  • Advertising platforms (Meta, Google – for analytics only)

  • Collaborating practitioners (only with your explicit consent)

We may also disclose information where required by Australian law.

6. International Data Transfers

Some third-party providers store data overseas (e.g., USA, EU).
These providers are GDPR-compliant and use secure transfer mechanisms.

By using our services, you consent to this transfer.

7. Cookies & Tracking Technologies

Our website uses cookies and analytic tools (Google Analytics, Meta Pixel) for:

  • Website performance

  • Behaviour tracking

  • Marketing optimisation

  • Ad retargeting

You may disable cookies in your browser settings at any time.

8. Access, Correction & Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Withdraw consent for marketing communications

  • Request deletion of your information (where legally possible)

To make a request, contact us at:

📧 hello@pipreednutrition.com
📍 Bowral, NSW, Australia

We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices and recommend reviewing their policies.

10. Changes to This Privacy Policy

We may update this policy occasionally.
Updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

For questions, complaints, or privacy requests:

📧 hello@pipreednutrition.com
📍 Bowral, NSW, Australia

We will take all complaints seriously and respond promptly.